Ea Play Pro Cancelled After Payment Failure

My EA Play Pro membership was automatically cancelled due to a failed renewal payment. 
I received two emails at exactly the same time: one asking me to update my payment method and another stating that my membership had been cancelled. 
I immediately contacted my bank and resolved the payment issue, and my payment method is now fully functional. 
When I contacted EA Support, I was informed that the payment failure was caused by technical issue with EA's payment collection service. Therefore, this was not a problem with my bank or my card.
I did not voluntarily cancel my EA Play Pro membership. I only want to complete the renewal payment for my existing membership at the renewal price that was offered to me. I understand that the system currently asks me to purchase a new membership, but doing so would remove the renewal pricing I previously had. I am ready to make the renewal payment immediately using the updated payment method. I am not requesting a refund. I simply want to pay the renewal amount for my existing membership.