I’m in the same situation, and it’s beyond frustrating. My primary EA account is linked to an old email address that no longer exists, so I can’t receive the verification code to change the email or unlink my Xbox account. EA’s guide says, “If you decide to merge your accounts, get in touch with us,” so on a secondary account I created, I opened a case, provided all the details, and waited for a response.
Nothing. The chat queue showed “decades” left to speak to someone (jokingly, obviously), then the chat disappeared. If I hadn’t checked my case status later, I wouldn’t have even known they marked it as resolved, despite nothing being resolved at all.
It’s clear I’m not alone. There are many of us stuck in this loop with no guidance, no real help, and no way to access the games or services we’ve paid for. EA must acknowledge this problem and create a process for cases like ours.
