EA Support is a waste of time

Hey LuckyGnome1​, 

I'm sorry to hear that your experience with our support team wasn't the best. While we aren't able to directly support account-related requests here on the forums because we lack the tools to do so, feel free to elaborate on what you're looking for help with, and we'd be happy to point you in the right direction. 

Generally speaking, if you were able to connect with our support team via live chat, then you would be speaking with a human, and not AI. The advisors do have processes they're expected to follow, so we appreciate your patience and understanding on this. And just to quickly clarify, we're in no way trying to control your account or information; that's not our goal, and I'm sorry if past interactions have given that impression. If you received pushback at all during the process, it was likely due to account security, as we want to make sure it's you - the account owner - who's requesting the changes, and we take that verification process seriously. 

If you're hoping to recover your EA account or change any account information, please feel free to use this web form to bypass the NextStep bot, and you'll be redirected to a page that'll have the option to chat with an advisor. After they verify your account ownership, they should be able to work with you to update or check what you're hoping to receive assistance with. Thanks!