Unable to Appeal Ban or Change Email, No Help from Live Support
In December 13th at approximately 2:30 PM (local time), my Battlefield 6 account was wrongfully banned. I want to clearly state that I have never used any cheats, hacks, or unauthorized third-party software. The only reason I use a network accelerator (commonly referred to as a VPN) is due to severe network connectivity issues in my region—this is solely to achieve a playable and stable online experience, not to gain any unfair advantage.
When I tried to submit an appeal, the EA support system told me I couldn’t create a support case. After discussing this with other players, I learned that this issue might be related to my email address ending in @163.com. It appears that EA may have flagged or even blocked accounts using such email domains as “high-risk,” which prevents users from opening support tickets.
I immediately tried to change my account’s email address to a @gmail.com address, but the website wouldn’t allow me to do so. Over the past few days, I’ve contacted EA Live Chat support multiple times using a secondary account, but every agent has refused to assist me, citing only “security reasons” without offering any further explanation or solution.
I want to emphasize that I fully own and control this account. I have complete access to the registered @163.com email inbox and can provide any reasonable verification requested—such as purchase receipts, account creation details, or login history—to prove my identity and legitimate ownership.
This is the first time I’ve ever pre-ordered a Battlefield game—and in fact, the first EA title I’ve ever pre-ordered. As a student, I’ve invested all of my limited weekend time and what little allowance I have into this game. Now, EA is telling me that my account—originally registered back in 2023—has no right to appeal a ban, simply because of the email provider I used when signing up.
In summary:
To appeal, I need to switch to an email domain that EA doesn’t block—but I can’t change it through the website, and live support refuses to help, hiding behind vague “security
