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RestlessStone1's avatar
RestlessStone1
Rising Newcomer
5 months ago

Unable to Receive Verification Code for Two-Factor Authentication

Hello everyone,

I’m having a persistent issue with enabling two-factor authentication (2FA) on my EA account, and I’m hoping someone can help.

Whenever I try to set up 2FA, I choose to receive the verification code by email, but the code never arrives. I’m using an Outlook/Hotmail email address, and I’ve checked:

  • My inbox
  • Spam/junk folders
  • All email filters and rules
  • Email storage space (there’s still plenty available)

I’ve also tried the following steps without success:

  1. Clicking the “Resend Code” button multiple times.
  2. Logging out and logging back in before requesting the code again.
  3. Waiting several hours to see if the email was delayed.
  4. Trying on different devices and browsers.

Despite all of this, I have never received a single verification code email from EA, which means I can’t complete the 2FA setup.

If anyone has experienced this before or knows a workaround, please let me know. Any help or suggestions would be greatly appreciated.

Thank you in advance!

2 Replies

  • yakavelli's avatar
    yakavelli
    Rising Newcomer
    4 months ago

    Were you able to get this resolved? Currently in the same situation. 

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