Need help.

Question

Okay, so if you saw my previous post, I asked how to unlink my EA and PSN account from a disabled email.

The response is that I need to contact an EA Help Advisor for assistance. Which I know, but I don't know how to do this process as I try but it doesn't seem to work.

Can anyone who has experienced this or someone from EA, talk me through the process in detail, so I can contact with an EA Help Advisor to resolve this issue?

Here's a screenshot of what the context is, for those who are confused:

ea_pulsar · Answer

Hey inVADDr​ What happens exactly when you follow the steps from the article on our website? https://help.ea.com/en/help/faq/using-ea-help/
Are you sure that you selected the correct case categories in order to submit your case or start a live chat?&nbsp;

invaddr · Answer

I think maybe I chose the wrong case category which could be why, since I honestly don’t know which category fits into the issue I’m having with my EA account.

Based on the problem I’m currently having, which case category would you recommend me to choose?

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