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ImTaiboo's avatar
ImTaiboo
Seasoned Novice
19 days ago
Solved

[FIXED - Feb 13.] EA app doesn't recognise Epic Games EA Play membership?!

I got ea play membership on epic games but ea app doesnt see it and i cant play any of the games i installed. Accounts are properly linked i can see it that its the right accounts on myaccount.ea so it isnt a problem with that i really need help because i cant play any of the games on ea play.

CM edit: edited title for clarity.

account linking
bug
ea app
ea play
epic
technical issues
  • EA_cuervo's avatar
    EA_cuervo
    13 days ago

    Update: This has now been resolved. 

    Hi everyone, 

    Thanks for reporting this. We have raised this issue with our team and it's currently under investigation. 

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  • md7y2jqy4z49's avatar
    md7y2jqy4z49
    New Novice
    11 days ago

    I got ea play membership on epic games but ea app doesnt see it and i cant play any of the games i installed. Accounts are properly linked i can see it that its the right accounts on myaccoun...

     

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hi everyone, 

    This issue should now be resolved. Can you please confirm whether you can access your games again? 

  • ballskeeper11's avatar
    ballskeeper11
    New Novice
    10 days ago

    It works now! From yesterday the problem was resolved✅👍

    I appreciate that the issue has been fixed now ! And since I couldn’t use the service for three days and I noticed that some people couldn’t access it for up to a week so I was wondering if any compensation or account extension might be considered, since a week is quite a chunk of a monthly subscription.

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