Forum Discussion
32 Replies
- EA_Aljo2 years ago
Community Manager
Hi there, @HuruSi-man
Did this occur just once or are you regularly seeing this message?
- From the 24th onwards, this is what happens when you deal with the season or online with a friend. I am a PS5 digital user and I deleted the games, factory reset the PS and prayed. I've tried various things, including storage, but I can't see it.
- EA_Aljo2 years ago
Community Manager
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
- I am using wifi and the game starts and an error occurs during the game. Internet is no problem.
- EA_Aljo2 years ago
Community Manager
Can you switch to a wired connection or is your router too far away?
- I tried using a LAN cable, but it didn't work. I don't think it's an internet problem. There seems to be a problem with my account.
- EA_Aljo2 years ago
Community Manager
Did you power cycle your equipment when making the switch?
I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
Hi, I'm having the exact same issue having just downloaded FC 24. I've attached my connection report for reference.
- EA_Aljo2 years ago
Community Manager
Connection issues are very common on wireless connections. Can you switch to a wire or is your router too far away?
Hi, Unfortunately it is too far away in my room. I have multiple teams calls with no issue in a day and play games such as Overwatch without an issue. Is there anything I can try before requesting a refund?
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