Refund Request!!!!!!!!!!!!!!!!

Dear EA Sports Customer Support Team,
As a loyal fan of the EA Sports FC franchise for over a decade, I am deeply disappointed to write this complaint about EA Sports FC 26. The severe input delay in online modes has made the game unplayable, undermining the quality I’ve come to expect from your titles. Given my long-standing support for your products, I am compelled to request a full refund for my purchase.
Since FC 26’s release, I’ve encountered persistent input lag in online modes like Division Rivals, Champs, and Ultimate Team. My commands for passes, shots, and player switches often register with a half-second delay or fail entirely, rendering competitive gameplay frustrating and unfair. This isn’t a one-off issue; I’ve tested the game on a stable 500mbps wired connection with a high-end PC, yet the problem persists. Online communities on Reddit, EA Forums, and X echo my experience. A Reddit thread with over 600 upvotes described input delay on PC worsening mid-match, with temporary fixes like pausing and unpausing pointing to a netcode or synchronization flaw. Another user on EA Forums called the gameplay “sluggish,” noting delays of up to two seconds in online matches despite robust internet. These reports mirror my struggles, where players feel unresponsive, and actions like dribbling or defending become chaotic.
I’ve tried every suggested fix—reinstalling the game, clearing caches, disabling crossplay, adjusting FPS caps, and switching between DirectX 11 and 12—but the lag remains. On X, @aa9skillz posted on December 24, 2025, slamming the game’s “dog **bleep**” responsiveness and AI, reflecting widespread player frustration. A Reddit user with an RTX 4070 Ti and Ryzen 9 processor reported identical issues, suggesting the problem lies in FC 26’s engine, server architecture, or forced DirectX 12 implementation. Many players suspect EA’s servers buckle under peak-time loads, a recurring issue that feels neglected year after year.
As someone who has purchased every FIFA and FC title since 2010, spent countless hours building Ultimate Team squads, and even invested in in-game purchases, I feel let down. The input delay destroys the competitive integrity of FC 26, making my investment of time and money feel wasted. This technical failure is unacceptable for a flagship title from EA, and I cannot continue playing in this state. I demand a full refund for my purchase of FC 26 and urge EA to address these issues transparently with a timeline for fixes.
Please process my refund promptly and confirm receipt of this complaint. I hope EA takes swift action to restore the trust of long-time players like me.
Sincerely,

Moker