Forum Discussion
EA_Aljo
Community Manager
6 months agoHey there. Thanks for reaching out. I'll try to help with your connection issues. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.
Husaria32
6 months agoSeasoned Newcomer
I have the exact same problem. I ran the quality report and everything was very good in the green. I even switched my internet connection to LAN, but the issue still happens. It only throws me out of ultimate, any other game or stream works fine.
how can you resolve this?
- EA_Aljo6 months ago
Community Manager
Hello. It sounds like you were on a wireless connection previously, but have now switched to a wire. Make sure you power cycle your modem/router and the device you play on. If that doesn't help, run the Connection Quality Report again and get me a screenshot of it. Thanks!