Forum Discussion

Seasoned Newcomer

5 hours ago

Solved

Cant Log in to UT on PS5

Every time I try load up into ultimate team it says I need to restart the game and do an update but no update is coming up even tried checking for updates, still nothing. Would really really appreciate some help!

EA_QueenBee
4 hours ago
Hey Fidinho23,

Could you try the steps in this article to delete potentially corrupt files within your game? If that doesn't work, I looked up the error message you're getting in the first screenshot and found a PlayStation article with some troubleshooting steps you could try. Can you give that a go and let me know if that solves your issue?

6 Replies

EA_QueenBee
Community Manager
3 hours ago
Fidinho23,

I can share some connection troubleshooting steps, just in case that's a technical issue. We also have a connection quality report tool you can use to see if any obvious issues pop up there.
Fidinho23
Seasoned Newcomer
3 hours ago
I’ve also been having major problems finding an opponent in most game modes but mainly rivalsEA_QueenBee ,taking hours to find an opponent, would really appreciate if you could find the time to help me with this pls?As there isn’t any point in buying players, packs or doing anything on the game if I can’t actually play the game!
Fidinho23
Seasoned Newcomer
3 hours ago
I’ve also been having major problems finding an opponent in most game modes but mainly rivalsEA_QueenBee ,taking hours to find an opponent, would really appreciate if you could find the time to help me with this pls?As there isn’t any point in buying players, packs or doing anything on the game if I can’t actually play the game!
EA_QueenBee
Community Manager
3 hours ago
Glad to hear you got it solved! 🙂Good luck in your future matches!
Fidinho23
Seasoned Newcomer
3 hours ago
Thankyou very muchEA_QueenBee . ended up contacting PlayStation support and reinstalling fc 26 and it’s working fine so far 👍
EA_QueenBee
Community Manager
4 hours ago
Hey Fidinho23,

Could you try the steps in this article to delete potentially corrupt files within your game? If that doesn't work, I looked up the error message you're getting in the first screenshot and found a PlayStation article with some troubleshooting steps you could try. Can you give that a go and let me know if that solves your issue?