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ariawisesa44's avatar
ariawisesa44
Rising Newcomer
20 days ago

[Critical] "Game Ownership Disabled" Error after Merge (EA FC 26)

Hi everyone and EA Community Team,

I need urgent assistance regarding a licensing issue after an Account Merge.

I recently contacted EA Help to merge my secondary account into my main account to transfer my games (specifically EA FC 26). I was instructed to wait 24 hours for the content to sync.

It has now been over 24 hours, but I still cannot access the game. I believe the license/entitlement was not successfully transferred to my destination account.

Here is the behavior I am experiencing:

  1. Anti-Cheat Crash: When I try to launch the game, it immediately crashes with an EA Anti-Cheat "Packer" error (Image 1 attached).
  2. Ownership Error (The Main Issue): When I attempted to "Repair" the game via the EA App to fix the crash, I received the following error message:
    "Game ownership disabled or deleted. We’ve paused the download because you don’t own this title." (Image 2 attached).

My Account Details:
* Target EA ID: ariawisesa44
* Platform: PC (EA App)

I have already performed basic troubleshooting (reinstalling Anti-Cheat, clearing cache), but since the EA App explicitly states I "don't own the title," this confirms it is a backend entitlement issue, not a local software problem.

Can a Community Manager please assist in refreshing my account entitlements?

Thank you.

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Sorry to say ariawisesa44​ but there is nothing that we can do in situations like this, all we can recommend is to speak with our live support team again who can look into the issue for you.

    Darko

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