Forum Discussion

New Rookie

1 month ago

EA SPORTS FC 26 freezes on EA Sports logo (PS5)

Hi EA, Since today, my digital copy of EA SPORTS FC 26 on PlayStation 5 freezes on the EA SPORTS FC 26 logo every time I launch the game. The game does not reach the main menu and stays stuck on th...

Community Manager

1 month ago

Hello. Try performing a power cycle of your equipment will help. Please try these steps:

Unplug your modem/router for 2 minutes
Hard restart your console by holding down the power button until it turns off
Power it all up and try playing again

If that doesn't help, delete the personal saved data for FC 26 with these steps:

Hit the Guide button on your controller
Highlight the FC 26 icon
Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
Choose Manage game & add ons
Go to Saved data
Delete the file with your gamertag on it

Let me know if that helps or not. Thanks!

LazyLion85

Seasoned Newcomer

1 month ago

I did that on my xbox one and still the same. Super slow to load and everytime I boot the game its a gamble if it will load. When it does it asks me to accept the licence agreement again and pick my favourite team. Been like this for weeks now. Game save data and custom players are not effected