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Fgha0707's avatar
Fgha0707
New Rookie
2 months ago
Solved

I'm having a crash problem fc 26

When I start running FC 26 kicks me out of it after a few seconds without a reason and without an error message, knowing that the problem appeared after update number 1.2.1 which was on November 19 and until today the problem, it is unbelievable that 20 days have passed on the problem without looking for the cause of the problem, I bought the game for $99.99!! I'm playing on PC , and I know full well that the problem is not from my device but from the game files itself 

39 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Thank you. Are you disconnecting from matches or is your game crashing?

  • I have the same issue every time I play a live event game for the first time. I get disconnected with a warning and loose my first entry. I have already reported it but have had no response.  So frustrating 

  • Fgha0707's avatar
    Fgha0707
    New Rookie
    2 months ago

    I hope it's clear. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Can you please follow the instructions here? The DxDiag report is a text file. It won't fit in a single screenshot.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    You'll still have a DxDiag. It can be run at any time. Just follow those steps that I linked to in my previous response for instructions. Thank you.

  • Fgha0707's avatar
    Fgha0707
    New Rookie
    2 months ago

    This is the report, brother I don't think that the problem is from my computer because I played it before November 19 smoothly and without problems

  • mitchspurs91's avatar
    mitchspurs91
    Rising Novice
    2 months ago

    I have similar issues, had them for over a month. Mine doesn’t produce a DxDiag report due it hard crashing my pc and needing me to hold the power button down to reboot

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there. I'll try to help find out why you're crashing. Can you run a DxDiag report and attach it to a response? Instructions for that are here. Thanks!

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