Forum Discussion

jengcat's avatar
jengcat
Seasoned Newcomer
2 months ago

Unable to connect to the EA servers for 2 weeks

It has been more than 2 weeks that I am unable to connect to the game on my PS5 consoles. I have checked all my connectivities, and re-downloaded my game like 5 times and still unable to connect.

With the same devce, connecting to FC25 is easy and smooth, but it never connects on FC26 anymore.

 

8 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey jengcat​ have you tried a different connection to see what happens?

    Using your phone as a hotspot to test is a worth trying.

    Darko

  • chi33091's avatar
    chi33091
    Seasoned Newcomer
    2 months ago

    I got the same problem and I can connect to the server by using my phone's hotspot. So what is the problem of that connection problem?

    I cannot use my hotspot to connect for the whole day.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    If it works with your phone as a hotspot chi33091​ then it means the issue is with your network or ISP so you will need to troubleshoot it and speak with your ISP about it.

    Darko

  • hugo17655's avatar
    hugo17655
    Newcomer
    2 months ago

    I have tried to use hotspot as well, and it works, however i did troubleshoot for so many times, there is no reply for me

  • jengcat's avatar
    jengcat
    Seasoned Newcomer
    2 months ago

    Hi EA_Darko​

    Yes I did, unfortunately it still does not work. I am located in Hong Kong and uses no VPN. Could you check on it please. Thanks!

  • EA_Darko​,  Same here, many players from Hong Kong are unable to connect. This is clearly an issue on EA's end. Just admit it rubbish.

  • chi33091's avatar
    chi33091
    Seasoned Newcomer
    2 months ago

    I can always connect to FC25, even now. But I cannot connect to FC26. I don't think the problem is with my network.

    Can EA fix it as soon as possible? Thank you.