UT constantly freezing and struggling to load
My game has been basically unplayable this year because the game is constantly freezing and often struggles to load, particularly when moving between the menus on UT. I have tried clearing my cache,...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHey there. Appreciate you taking the time to contact us about your disconnecting issues. I'll try to help. Which console are you on? Also, are you using a wired or wireless connection?
Can you tell me more about the freezing? Does it unfreeze at some point? Are you lagging in matches? Thanks!
Hi there. I’m on PS5 and using a wireless connection, but I have over 500mbps and never have any issues with my internet in general or on other games. It appears to be a very specific problem with EA FC.
Recently, the menus have been freezing and struggling to load so much to the point that the game has become completely unplayable. Sometimes the game becomes completely frozen and I have to close the app down. Other times it will take literally 5 minutes to load one screen or switch from one tab to another.
I never have lag in games, but I am randomly being disconnected quite frequently when I have no internet issues whatsoever. This has happened in Champs games I have been winning, which has cost me a lot of points/tokens. In my last Champs, for example, I was disconnected from 3 games I was winning, even though there was no issue with my internet. I am therefore convinced that the issue with my slow and freezing menus is in some way linked to these disconnects as well.
- EA_Aljo
While your speed is fine, wireless is typically not. It's an unstable connection and prone to disconnects/lag. As a test, can you try switching to a wire to see if your connection improves?
I have tried using a wired connection and I still have the exact same issue. Again, this issue only persists with EA FC and no other game. My connection quality report says 100 %.
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