I can’t join the EA server for three days

Hi there. Let's see if a thorough power cycle of your equipment will help. Please try these steps:

1. Unplug your modem/router for 2 minutes
2. Hard restart your console by holding down the power button until it turns off
3. Power it all up and try playing again

Let me know how it goes. Thanks!

Is there is another solution ?! 😢

Do you not have access to the modem/router? It's very possible power cycling will resolve this so that's what should be tried first. You can also try just power cycling your console. I'm not optimistic that will help though.

It’s not working at all during day time somehow its possible to connect but when its going to be content time I mean from 4 pm UK time up to 8 pm uk time its impossible to connect to servers this EA problem not my ISP and I have told about this problem more than 50 times and it never get solved regarding my ISP this the only ISP with low ms in my country and I would not change I even told the problem to my ISP the told the problem is from EA servers not my internet but never talk a single word about this problem 

Thanks for getting back to me. As a test, can you switch your connection to use a mobile hotspot? I'd like to see if that lets you connect.

It doesn’t matter if I can get connected to mobile hotspot are not because as I told The ISP im using is the only ISP with low ping and I don’t want any Other ISP with High ping EA should fix its servers and I should be able to connect to servers using any ISP like before in FC24 an FC25 

It matters if you can connect because it helps narrow down where the problem originates from. Can you try this and let me know if it works or not?

Yes I can connect with mobile hotspot. But mobile hotspot Ping is high and unplayable. Now you don’t dear tell that Its my ISP problem its not at all its EA server EA need to make there servers capacity larger. My ISP don’t have any problem at all it works will in every other online game and other things so its EA servers problem 

The mobile hotspot is just a test. Since that works, but your home network connection does not, this would be an issue with either your equipment or ISP. I recommend contacting your ISP to see if they are noticing any issues.

You can also try the steps in this article for connection troubleshooting, but typically, this is an issue the ISP needs to resolve.

I was already new that you would make this excuse hahahah my ISP are equipment that’s good excuse. The same ISP worked IN FC25, FC24, FIFA 23, FIFA 22 , FIFA 21 and FIFA 20 also my internet is working perfectly in everything else perfectly also I have already shared the problem the issue with ISP the investigate it for week then the told the didn’t change even a single thing and there is no problem at all with my internet the even come to my home checked everything, everything was absolutely fine for god sake stop make nonsense excuses and accept that its your server’s problem and You don’t want to solve it EA eyes are only in money it’s totally a big shame for big company making this kind of excuses shame.