Lost Squad & 120k Coins by Advisor Error - Cases #252859660 & #252876618

Hello EA Community Managers,

I am writing to request an urgent escalation regarding an issue caused directly by an error made by a support advisor.

Summary of the issue:

During a live chat session (Case #252859660 & #252876618), I followed the exact troubleshooting steps provided by the advisor to fix a sync issue. Unfortunately, following those instructions resulted in a total sync conflict that completely wiped my Ultimate Team squad and 120,604 coins.

Current status:

Frontline live support advisors are refusing to escalate this case internally, stating they cannot take action, despite the loss being a direct result of advisor error.

Request:

Since all details and chat transcripts are documented under Cases #252859660 & #252876618, I kindly ask a Community Manager to review these case logs and escalate this matter directly to the Specialist Team / Terms of Service Team for investigation and restoration of my account items.

Thank you for your time and assistance.