Mass False Bans for “Balance Transfer” on PC
Throwback to 24.12.25, when EA’s automated detection system flagged thousands of PlayStation accounts for “balance transfer.” After 8–10 hours, they fixed the issue and unbanned everyone with a singl...
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The things I've had to deal with in the past days are ridiculous so I'm going to share my experience here for people that might face a similar situation. I will give updates below this post if anything happens in the meantime.
This is the second time i make this post, first time got removed for no given reason.
A couple days ago i got an email in the middle of the night, saying i was permanently banned from FC 26.
I can only guess why i have been banned for ''coin transfer'', as the email stated, but its ridiculous that the automated ban system even flags an account for what I'm about to share.
I play on PC, which has a much smaller playerbase than console, which means the transfer market is a lot less active in comparison. I was awake super late at night for a couple days (around 5am GMT+1), so i started trading, bidding on hundreds of more expensive, rare cards, since they can fluctuate in price a lot. They can potentially make you a lot of profit if you get lucky and win one of those bids, which i eventually did. A few each night, maybe 1 out of 20 players i was bidding on. All this data is easily accessible data for EA. Of course, i then sold those players for the price they were selling for at that point in time.
What's most ridiculous to me is, that it is literally impossible to transfer coins through bid? Like, everyone could just bid on the same players I make a bid on, which people did on most of them.
Why am i being punished for normally using the transfer market?
I understand that this might have been issued by an automated system, but why has my first ban appeal been denied almost immediately, without anyone actually looking into things? It should be blatantly obvious that i haven't done anything against the TOS.
How is this the way a long time paying customer that never had any problems with their account in any way shape or form is being treated?
I've spent countless hours (900+ just in FC 26) and a lot of money this year again, while passionately building my account to where it is right now, just to get banned right before the biggest promo of the year? I have already missed out on a lot of things that expired over the last days. Why would I ever participate in coin transfer, when I barely ever even use expensive players bought on the transfer market? Easily 80% of the players I use are evolutions, with the other 20% probably being 15% SBC players. Also, why would I ever be stupid enough to risk my account, that has been in good standing for many years? There is countless more reasons why none of this makes any sense.
My case has been stuck at ''Waiting on Studio'' for DAYS now.
I'm not even sure if i will get my account back at this point, since i have not heard any reasoning for my ban other than the general topic.
I'm beyond frustrated and scared that i will not be unbanned since I unfortunately haven't had a single positive experience with EA Help this far.
I have also opened another case with a ''Data Subject Access Request'', basically asking for them to send me the market data related to my account so i can prove that i haven't done anything wrong. No response for this case yet.
If anyone has any idea what options I still have, please let me know, I'm desperate for anything that could help me solve this misunderstanding at this point.
Man, i'm legit sorry to hear that. I've heard many stories like that recently. They are legit just trying to force players to buy points. Don't know why they even bother having a transfermarket anymore. I guess they just want players to rely less and less on the market and more and more on untradeables, which probably also the reason why 90% of the packs are untradeable. On top of that, what is the point of price ranges if you can't even buy the players within their ranges safely. Crazy to think back to old fifa's where you could still exchange players with someone else, and a market that was like the wild west. They've been ruining UT for years now, hopefully somebody brings out a different decent Football game soon, this is just unacceptable. Keep us updated though, hope you get your account back in full.
First of all, thank you for your message, knowing im not the only one makes the uncertainty if I will even get my account back a little better.
Other than that, couldn't agree more with what you said, as much as i would like to believe this wasn't true.
Its insane to me that anyone can even be banned after selling players they won on bid in general, at ANY pricepoint. Bids can be contested by anyone at any time, its literally impossible to do any sort of coin transferring through them, other than bidding way more than the player is worth, which obviously didn't happen.
What's also insane to me, is that any employee from the TOS team could just look up the market data of the bought and sold players on my account and resolve this matter within MINUTES. But no, 5 days later I'm still sitting here not even knowing if I will even get my account back at all.
Would love if someone else managed to make a big football game that could legitimately rival FC Ultimate team, but we all know how likely that is...Got banned today for the same trading method, please make some buzz about this on social media. This cannot go unnoticed. We need some outrage for EA to do something.
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