Please if you see this please don't go past it and please help...

I bought 25 points, and when I logged in to 26 to transfer to 26, the previous confirmation text appeared. So I pressed the confirmation button. But after that, I still didn't get the points on 26 for more than 10 hours. I put this in an ea help, but they told me to go to the forums and talk about it as a topic that I can't consult, so I came all the way here. Is there a solution to this?