Please someone help
Hello everyone,
I’m hoping someone from EA or the community can help because I’ve exhausted all standard troubleshooting and have isolated this to an account-specific issue.
Problem:
EA SPORTS FC 26 crashes on my main EA account after the splash screen. It shows a black screen for approximately 20–25 seconds and then closes back to the EA App.
There is no error message.
Key Detail:
The game works perfectly on the same PC when I log into a different EA account.
My main account also crashes on a completely different PC (friend’s PC), which rules out hardware issues.
What I Have Already Tried:
- Clean Windows 11 installation (set up as new PC)
- Updated NVIDIA drivers (RTX 4080)
- Updated AMD chipset drivers
- Installed all Windows updates
- Verified Secure Boot is enabled (UEFI mode confirmed)
- Verified TPM 2.0 is enabled
- Disabled HDR
- Disabled all overlays (Discord, Steam, Xbox)
- Cleared EA App cache
- Reinstalled EA App
- Reinstalled FC 26 multiple times
- Ran EA App and game as administrator
- Unlinked Steam from EA account
- Confirmed EA Anti-Cheat is functioning
- Tested offline launch
- Deleted local FC 26 folders in AppData
- Confirmed another EA account launches and compiles shaders successfully
System Specs (Primary PC):
Alienware Aurora R15 AMD
Ryzen 9 7900X
RTX 4080
32GB RAM
Windows 11 Home (UEFI, Secure Boot ON)
Important Timeline Detail:
The game worked earlier in the week. The issue started after I accessed the EA demo/trial version and then switched to the full version.
Now it crashes only on my main account on all machines.
Conclusion:
Since:
- The same PC works with another EA account
- My main account crashes on multiple PCs
This strongly suggests a cloud profile or account-side corruption tied to my EA account, not a local hardware or driver issue.
Request:
Can someone from EA please escalate this and reset or rebuild my FC 26 cloud profile? All local troubleshooting has been exhausted and this appears to be server-side/account-specific.
Thank you.
