Please someone look into this

Hello,

I am experiencing consistent crashes with EA SPORTS FC 26 across multiple devices, and I need assistance troubleshooting. Below is a detailed breakdown of everything I’ve tried, my system setup, and observations.

Issue Description

• When launching the game, it passes the initial splash screen but then crashes or freezes on a black screen after approximately 25 seconds.
• This happens both online and offline.
• Previously, the game worked on Wednesday on multiple devices, but now it fails on all of them, including a friend’s PC.
• Crash occurs even after a clean Windows 11 installation and fresh PC setup.

Systems & Environment

Primary PC:

• Alienware Aurora R15 AMD
• AMD Ryzen 9 7900X 12-Core Processor
• NVIDIA GeForce RTX 4080 (driver 32.0.15.9186)
• 32 GB RAM
• Windows 11 Home 64-bit, build 26200
• BIOS Mode: UEFI
• Secure Boot: On
• HDR: Off
• Overclocking: Disabled
• DirectX 12 installed

Other Devices Tested:

• Friend’s PC with compatible specs (game previously worked) → also crashes at same point

Steps Already Attempted

• Verified EA account entitlements are valid
• Tried logging into EA App on multiple devices
• Updated NVIDIA drivers, AMD chipset drivers, Realtek Wi-Fi/Bluetooth drivers
• Verified all Windows updates installed, including Visual C++ Redistributables (latest v14 for VS 2017–2026)
• Cleared EA App cache manually from AppData\Local\Electronic Arts\EA Desktop
• Clean Windows 11 install, set up as new PC
• No overclock, base RAM speeds verified
• Secure Boot enabled, TPM 2.0 verified
• HDR disabled, all overlays (Discord, Steam, Xbox) disabled
• Ran EA App and game as administrator
• Offline launch tested — still crashes after splash
• Reinstalled EA App and FC 26 multiple times
• Checked disk integrity and removed temporary profile/cache files
• Tried both EA Play Pro purchase and direct EA store purchase — issue persists
• Madden (other EA game) works perfectly → rules out Anti-Cheat / EA App issue
• Deleted / renamed local cloud cache folder → still crashes after splash, black screen persists

Observations

• Crash happens at exact same point (~25 seconds after splash) on all devices
• Game previously worked on Wednesday; now fails everywhere
• Offline test does not allow progression to main menu → local cache alone does not resolve it
• EA Anti-Cheat is not the issue, as other EA games work fine
• Issue is not hardware-related, given clean new PC and functioning friend’s hardware

Conclusion

Based on all testing, this is likely a cloud sync / account profile issue on EA’s servers. The game fails while attempting to load my profile from the cloud, causing crashes across all devices.

It is not:

• A local hardware issue
• A Windows or driver issue
• An Anti-Cheat issue

It is most likely:

• Cloud profile corruption
• Server-side data desync
• EA account-related configuration issue

Request / Action Needed

I am requesting EA support to:

• Reset or rebuild my EA SPORTS FC 26 cloud profile
• Verify my account’s entitlements and anti-cheat status
• Escalate to development team if needed, as this is reproducible across multiple devices

I’ve tried all standard troubleshooting steps, including cache deletion, offline launch, reinstall, clean Windows install, driver updates, and administrator launch.

Attachments / Logs

• Full DxDiag report
• List of attempted updates / driver versions
• Observed crash timing (~25 seconds after splash)

Thank you for your assistance. I am happy to provide any additional logs or steps needed to resolve this.