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fdrtgnm's avatar
fdrtgnm
Newcomer
16 hours ago

The account verification program on my phone is not working.

My problem is that I cannot access Ultimate Team through the FC Companion App or Web App because I keep getting a message saying that my account is logged in on another device.

I have already logged out of all devices, changed my EA password, removed authentication from all devices, and closed my console and the game, but the problem is still happening.

I need access to Ultimate Team because I recently quick-sold a player and I need to recover him using

Quick Sell Recovery.

  • Please help me fix this issue as soon as possible.
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1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    29 minutes ago

    Sorry to see that you are having issues fdrtgnm​

    Would it be possible to share the error message that you are seeing in English?

    If this is what I think it is, I assume that you are logged in on a console or PC and left the game running in the background. This can pop up quite often if using the Xbox and the game is left suspended.

    Let me know what platforms you are playing on.

    Darko

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