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pbm1989's avatar
pbm1989
Rising Novice
13 hours ago

Transfer Market still locked after wrongful account ban

Hello everyone, EA Community Team,

I’m reaching out to ask for help with my ongoing Transfer Market restriction issue on the FC Companion App and Web App.

On January 29, 2026, my EA account was wrongfully banned without any rule-breaking on my part. Shortly after, on January 31, I received an official notification stating:Your account has temporarily lost access to trade on the EA SPORTS FC™ Companion App. To earn access to the Transfer Market on the Companion App, you must play more in-game.

My account was finally fully unbanned and restored on March 7. Since the day of my release, I have strictly followed all official requirements. I have completed at least three full FUT online matches every single day, with no early exits, intentional disconnections, or violations of any EA terms. I have also tried different game modes regularly to meet the gameplay standards.

Unfortunately, even after more than one month of consistent and compliant gameplay, my Web and Companion Transfer Market is still locked. I have contacted EA customer support multiple times to explain my situation, but this problem has not been resolved. Frontline agents are unable to manually unlock the market or escalate my case to the relevant review team.

This market lock is entirely caused by the previous incorrect account ban. I have fully proven my good account standing and met every condition EA listed for regaining Transfer Market access.

I sincerely hope the official team can look into my account manually, review my long-term legitimate gameplay, and remove the unnecessary Transfer Market restriction.

Thank you for your time and support.

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1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    pbm1989​ 

    As you have seen, EA Advisors cannot manually grant access to the Transfer Market. 

    How long it takes to unlock the Transfer Market is based on a few factors.

    • Your account history and if it’s in good standing from following the EAS FC rules.
    • The number of Ultimate Team™ accounts you’re using on the same device.
    • The number of active days you’ve played Ultimate Team™.
    • An active day is when you’ve played three full matches in Ultimate Team™ and logged in to the Web or Companion App within a calendar day, following UTC timezones, per Ultimate Team™ account.

    Playing more than three matches per day won’t increase your chances of unlocking the Transfer Market.

    Here are some examples of how many active days of playing it takes to get access to the Transfer Market. 

    • For an Ultimate Team™ account that’s in good standing, and is the only account that’s been created on or logged in to from a device, playing two active days will normally earn you access.
    • For an Ultimate Team™ account in good standing that’s not the only Ultimate Team™ account that’s been created on or logged in to from a device, it should take at least four active days to earn access. Depending on the number of Ultimate Team™ accounts used on a device, it could take longer.

    If you share your device with siblings or friends who also play Ultimate Team™, it may take more time for each Ultimate Team™ account to earn access.

    EA SPORTS FC™ Transfer Market access on Web & Companion Apps

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