Forum Discussion

racheid007's avatar
racheid007
Seasoned Novice
29 days ago

Ultimate

Hello,

 

Since Wednesday, I have not been able to access Ultimate Team at all. Every time I try to enter, it does not let me in.

 

Because of this issue, I have missed FUT Champions and other important content. This is very frustrating, especially since I play regularly and invest time in the game.

 

I already contacted support, but the problem is still not resolved. I also have video proof of the issue happening.

 

This needs to be investigated and fixed as soon as possible. I would also like to request compensation for the missed FUT Champs matches and rewards due to this technical issue.

7 Replies

  • Exactly how it should; we pay to play the game not sit there wasting time trying to login to no avail....

  • Mzhoney33plays's avatar
    Mzhoney33plays
    Seasoned Newcomer
    28 days ago

    Same here. I tried deleting squad and creating a new empty one.  Still not working. I also tried a few other things with clearing cache and profiles and resetting up everything. Nothing worked.  At this point I I’m thinking I just want a refund. 

  • jmccneto875's avatar
    jmccneto875
    Seasoned Newcomer
    28 days ago

    The same thing has been happening to me for about 10 hours. It all started with the FUT Champions rewards that were not awarded. In the last match, the game disconnected. At first, the FUT Champions screen showed that I had played 15 games, but in the games to be played, it showed a negative -1 match. I contacted support and they told me they would resolve it. What is for sure is that when they told me to log back into the game, Ultimate Team has been inaccessible for 10 hours now.

  • racheid007's avatar
    racheid007
    Seasoned Novice
    27 days ago

    Hello,

     

    This issue is still not resolved and it is unacceptable at this point. Many players are experiencing the same problem, and Ultimate Team has been inaccessible for an extended period.

     

    We paid for full access to the game, and being locked out without any clear communication or solution is extremely disappointing.

     

    I expect a clear explanation, a timeline for the fix, and appropriate compensation for the lost time (especially for FUT Champions).

     

    Please escalate this to the technical team urgently.

     

    Thank you.

  • Mzhoney33plays's avatar
    Mzhoney33plays
    Seasoned Newcomer
    16 days ago

    In the same boat. Hope this can be resolved because it’s sucks not being able to access things you have  paid for

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