WebApp / Companion Transfer Market locked on main PS5 account
Hello EA Support / Moderators,
My PS5 Ultimate Team Transfer Market is available, but the Web App and Companion App remain locked despite extensive activity. I need a manual review / Tier‑2 escalation to check for any device or account flags preventing WebApp access.
Account Details:
EA Account ID: Ult2306
PSN ID: Ult23006
Club Created: 18.09.2025
Dozens of matches played between 18–28 September across all modes.
Completed Venturing Out / Foundations objectives.
One side account used Ultimate Points. My main PS5 club is Ult23006.
Attachments (screenshots):
- PS5 in-game screen showing Transfer Market open.
- WebApp locked screen.
- transaction logs showing purchases.
I have already contacted chat support, but the advisor said they **cannot escalate**. Please help escalate this to **Tier‑2 / Account Specialist** for a manual review and unlock of the WebApp / Companion Transfer Market. I would appreciate a case/reference number and estimated turnaround.
Thank you,
Serdar
