Re: Madden 24 not loading

No I don’t get an error message. My game just freezes and I have to close app 

Hi @AyoJamez Can we try the following?

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

I as well am having this difficulty.  It worked yesterday but today it won’t load completely for some reason 

Yes I too am on PS5

No errors at all.

I uninstalled the game and when I went to reinstall it....it wouldn't download....my internet and router is working.

This morning, before work, I checked again...I was able to download and install and it actually loaded and was ready to play around 6:30 AM.

Unfortunately, after work, 3:45 PM....I tried to play the game and low and behold....same damn problem.....so I decided to reset my PS5....removing all games and setting to factory settings....and after doing my set up....it wouldn't download any of the games.....  I did not realize that my purchasing the download games that it would be dependent on the PS5 Network functioning properly as this morning I recieved a message that the Network was experiencing difficulties.

It keeps stopping just short of full loading...I would say around the 95 to 97% loading as I was able to down load the game.  

Mine is doing the same now. Someone closed app and I haven’t been able to play regular seasons all day. It happened today when server crashed. My gamer tag is ferrarixboyz on ps5

Mine is currently working again...as I deleted it....reinstalled it....then renewed the licenses....and turned off my internet login on the PS5....It booted up real fast....Once it I was able to get into the menu screen....I then turned the PS5 Login back on to log in....then clicked to log into the EA Sports server....and everything went back to normal.

I’ve tried all the steps and it still didn’t work 🤦🏾‍♂️ 

SMH I was on a 50 game win streak and this occurred last night I was stuck on the madden loading screen going into a ranked match. There has to be a way where this is reversed I was on a crazy win streak and only had 2 losses prior now I have 3 losses for a game I couldn't even see the madden field....

HI @AyoJamez @Swerve1234 

Would it be possible to get the following information?

• Platform:
• PSN ID/Gamertag:
• Are you getting an error message?
• Which modes does this happen in?
• Does this happen when loading into a specific more or performing an action in a mode?
• Does this happen to any other account on the device?
• How long are you playing until this happens?
• Are you playing from the device's internal storage or an external drive?
• What type of network are you using? (Wired, Wireless, Hotspot)
• Is anything else happening?
• Please share any steps you've tried to far to resolve the issue:
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag and an EA app Error ID

Cheers!

• Platform: Xbox Series X
• Gamertag: Coop Visualz
• Are you getting an error message? No error message
• Which modes does this happen in? Online H2H
• Does this happen when loading into a specific more or performing an action in a mode? Loading into Online H2H resulted in 2 losses...
• Does this happen to any other account on the device? No
• How long are you playing until this happens? This happened just a couple times 
• Are you playing from the device's internal storage or an external drive? No
• What type of network are you using? (Wired, Wireless, Hotspot) Wired
• Is anything else happening? No. 
• Please share any steps you've tried to far to resolve the issue: I tried to reach EA Customer Service to get this appealed.
• If possible, share a Screenshot or Clip... Literally my screen my stuck on black EA loading screen didn't get to see the Madden field.

Hi @Swerve1234 Can we try going through the following, then check if we can load into online H2H?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

me too

the same thing is happening to me on PC, i can load into the menus completely fine but ti go to load into a game and it will either freeze in the loading screen or it will freeze the moment i get into the game. ive tried almost everything and still nothing. just want to play the game

Me too and nothing works!

Same with my madden, online matches will kick me out or will be stuck on the loading screen and never get me into game i’ve tried everything and nothing has worked.

I have a similar issue my game takes forever to load and once done loading it doesnt want to go into any mode it keeps saying error about server. My PS 5 said i have played for 26 hours but it was probs 9 the other hours was me trying to play but keeps giving me that error. I thought at first its just MUT as its my fave but tried other modes today seeing how much i struggle with MUT and nothing. So i have followed all your steps here, even followed steps of youtubers and nothing, im on a direct line with 98mpbs down and 70 up. I have cleared cache redid license EVERYTHING and nothing today has been the worst been here for 4 hours and havent even gotten in once. I have other games i can play but i really dont want to cause im loving this game when it works. Its sucks that it works less then it should as ita very deflating. I dont know if maybe in your next update this issue can be patch or what but it really sucks. I haven even deleted the game in reinstalled it deleted other games legit have done it all. I dont know if EA just hates me… but i expect better

Hi my game works just fine in every game mode but face of the franchise. I am on Pc and dont know how to fix it