I pre ordered from the in game screen and have yet to recieve my free 99 ovr player pack for madden 22
*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
I have preordered madden 23 all madden edition through madden 22 ad and I haven’t received my 99 ovr fantasy pack like advertised
Community Manager@bbrewer23goblue @zacherry9
First, thank you for pre-ordering and we'll make sure you receive your bonus Player Pack for Madden NFL 22.
Can you confirm for me the Gamertag/PSN ID and platform you pre-ordered the game on?
Have you tried power cycling the console and then tried to login to the game to see if reconnecting to the servers will push the reward through?
Thank you.......Xbox one, Gamertag: BrewersBrood9
Yep i tried to reset my console on multiple occasions
Community ManagerStandard
Community ManagerI’m having the same issue on PS4
my tag is @winfree3
Yes, i have the email saved confirming my purchase
Community Manager@bbrewer23goblue @cwinfree1 @KAC45 @zacherry9
Thank you. I forwarded all your details over to our team to review.
So far we are not seeing an abundant of these reports and it looks like some players have been able to receive it by signing out of their account and restarting the console with a power cycle to help push it through. If you do not receive it within the next 24 hours please update us on this post.
