Forum Discussion

Seasoned Novice

24 days ago

Solved

ME3 Product Key

I bought Mass Effect 3 on Steam some time ago, however I'm unable to play because it keeps asking for a "Product Key". I haven't even been able to launch the game. The only time I've been able to pla...

ngl_phil
23 days ago
UPDATE!! It's working now!! I uninstalled the EA app at some point (I think by accident) and changed the launch on the Steam app. A long time ago I tried a controller layout tool and that possibly messed things up. So far all good now. Big thanks to EA_Mio and holger1405 for reaching out in such a timely manner. You both are amazing!!! Take care and see y'all in the fight for the galaxy! :D

EA_Mio

EA Staff (Retired)

23 days ago

ngl_phil, have you tried checking if Steam still has a CD key stored for you? In the Steam library, right-click the game and select 'Manage' -> 'CD keys'.

This article outlines some next steps if you cannot find the key or get an error using it:

Steam Support :: Steam-Issued Activation Keys