Farm Merge Valley - Missing Content

the game robbed me out of a lot work. I had earned 500 crystals and used to open up a section of the game board. it took the crystals off my total but did not open the section they were used for. this may or may not be the place to resolve this but it's the only place I can find. pogo used to be a lot more user friendly when there were issues, seems you don't care very much anymore

bug

technical issues

abbycattx
3 days ago
Hi there and thank you for reaching out! I am sorry to hear you are experiencing issues with purchases or missing content, please take a moment to view the steps for help.

At times our devices just need a quick refresh!

Cleaning up temporary files, installing updates and rebooting can reset the background processes that handle tracking and progression. After restarting and logging back in, items that seemed to be missing will often reappear as the system reconnects and syncs properly with Pogo's servers. *Also, for this particular game, ensure you click on the floppy disk icon to the right of your screen before exiting the game.

Please take a moment to work through a few basic troubleshooting steps designed just for our community here → Pogo Troubleshooting Guide

If the troubleshooting steps do not resolve the issue, please reach out to EA Help for private assistance!

EA Help → Pogo's Official Support

Other helpful links:

Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help

From the Pogo Team → Getting the Help You Need on Pogo

Friendly Reminder to all readers:

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.

Hope everything works out for you and Take Care 🌷🐈‍⬛

7 Replies

iasak2
Seasoned Newcomer
14 hours ago

I purchased several items from the marketplace. When I came back to the game they were gone. I want them back, thanks.
This isn't the first time i've noticed things missing.
theresago2Co
Seasoned Newcomer
20 hours ago
I purchased 2 gold keys and was charged but never received the keys
Pogo username: theresago
Device Type (PC. Laptop, Phone, Tablet) : Laptop-HP Envy
OS version (Windows 10, Windows 11, or macOS): windows - Winver 25H2
Browsers Tested (Microsoft Edge, Google. Firefox, Safari): Google Chrome
Current Browser Version Number: version 150.0.7871.101
DxDiag File attached: (Yes/No): no
Error messages or Error Images: none - they just dont show up in my garden but I've been charged for them.
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed: went in and out of the game.
Spearow777
Rising Newcomer
1 day ago
BOOOOO :(
abbycattx
Hero+
2 days ago
Spearow777

Hello and Welcome to EA Pogo Forums! Thank you for being a valued member of our community for over 25 years, you are clearly a dedicated player and that is something to be incredibly proud of! 😊🎉

Regarding the Extra Farm Worker: The screenshot below shows exactly how the extra worker is designed within Farm Merge Valley, it is a 7-day rental rather than a permanent purchase. Once the 7 days expire the worker returns to 0/1 and requires renewal. This is the game's own language and design rather than something being taken away, it is also optional.

Missing Content or Purchases: If you believe you were charged for something that did not apply correctly or if gems were deducted unexpectedly, that is absolutely something worth investigating, however for privacy and security reasons purchases and missing content cannot be resolved here in the forums! Please view the steps above to speak with EA Help privately.

✨It is also worth noting that long ago Pogo did offer games for purchase, that option was discontinued long ago on the Pogo website. Currently we as players do not own any of the Pogo games as a permanent purchase. Per the Terms of Service, games can be removed at any time. This is standard across all digital gaming platforms and protects both players and the platform as technology and licensing requirements change over time.

ʕ´• ᴥ •`ʔ Hope this helps with understanding and everything works out for you! Take Care now and always!
Spearow777
Rising Newcomer
2 days ago
WHY?????
WHY DO YOU KEEP TAKIING MY EXTRA FARM WORKER ON farm merge valley THAT I PAY REAL MONEY FOR?? ESPECIALLY AFTER IVE BEEN A PAYING MEMBER SINCE 2001 OVER 25 YEARS?? I've also had to pay real money for crazy items just to be able to level up in a game because your requirements are so high it is impossible to do so without playing on-line 24/7. We all have real lives to deal with and cannot be on-line playing games that make you ASTRONOMICAL amounts of money! Stop being so stingy and give back what we pay for, as we should "own" it after buying it don't you think?? Very disappointing!
PLEASE ADVISE, thank you
abbycattx
Hero+
3 days ago
Hi there and thank you for reaching out! I am sorry to hear you are experiencing issues with purchases or missing content, please take a moment to view the steps for help.

At times our devices just need a quick refresh!

Cleaning up temporary files, installing updates and rebooting can reset the background processes that handle tracking and progression. After restarting and logging back in, items that seemed to be missing will often reappear as the system reconnects and syncs properly with Pogo's servers. *Also, for this particular game, ensure you click on the floppy disk icon to the right of your screen before exiting the game.

Please take a moment to work through a few basic troubleshooting steps designed just for our community here → Pogo Troubleshooting Guide

If the troubleshooting steps do not resolve the issue, please reach out to EA Help for private assistance!

EA Help → Pogo's Official Support

Other helpful links:

Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help

From the Pogo Team → Getting the Help You Need on Pogo

Friendly Reminder to all readers:

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.

Hope everything works out for you and Take Care 🌷🐈‍⬛
seadawg55
Seasoned Newcomer
5 days ago
I'm getting robbed of stuff constantly on Farm Merge too!! Pretty much daily things are literally disappearing! Crystals, keys, locked boxes..... getting pretty frustrating! 😒
Just minutes ago on on Coral Secrets I got star points . Came on on the screen, but when I looked my total hadn't changed at all?! You work hours on these games to get the rewards & then don't get the credit your due.