Games Not Loading - Website Won't Work

milegracewHk​  Hello! I moved your new posting here so you can view some new steps and further guidance. 

anon136647​ and jacqpk​ and other readers, kindly take a moment to view the help guides:

Support from Manufacturers:

• Chrome Loading Issues → Fix connection and loading errors in Chrome - Computer - Google Chrome Help
• Firefox Loading Issues → Firefox can't load websites, but other browsers can | Firefox Help
• Microsoft Edge → What to do if Microsoft Edge isn't working | Microsoft Support
• Safari → If Safari doesn't work as expected on Mac - Apple Support

EA Pogo Forums Troubleshooting Guides:

• Pogo Troubleshooting Guide: Apple Devices
• Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users
• Pogo Game Loading: Troubleshooting Guide for Tablets and Phones

Graphics & Display

• Pogo Graphics Guide - Windows Users
• A Pogo Player's Network Guide

Pogo Error Messages:

• Pogo Error & Icon Guide: What They Mean and How to Fix Them
• "A Problem Repeatedly Occurred" on Apple Devices

Still Having Issues?

If the troubleshooting steps do not resolve the issue, please contact EA Help directly. Additionally, you can refer to the How to Report A Problem Guide and submit your details in this posting.

EA Help, FREE private assistance → Pogo – Official EA Help support

Report A Problem in EA Pogo Forums → How to Report a Problem on Pogo - Complete Guide

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support. 

💛 A Friendly Note: If you've worked through every step, reported the issue here and through EA Help and the games or website still won't load, the cause may not be a configuration issue at all. It may simply be that your device's operating system and browser have aged past what today's technology expects or there may be deeper device issues.

When an operating system stops receiving updates, as Windows 10 did in October 2025, and as older Macs, older tablets, and older phones eventually do their browsers and software eventually become outdated as well. At that point, modern games and websites may no longer have the support they need to run properly, and troubleshooting alone cannot resolve this. This isn’t something you did wrong, it’s simply how technology evolves over time for all of us.

Reported Merge Academy not loaded a while ago. Was provided info to fix problem, try everything-no change.

Nothing works.

Nothing is working for me either.  It's been two days now since I have been able to play any games.  The pogo main screen will come up okay and all of the games are listed but after I click on the game(s) I want to play, all I get is a blank screen.  Hopefully Pogo will fix this issue soon and reward its members in some way for the badges they have missed out on.

When I click on a game all I get is a blank screen.

Merge Academy white screen show up. And New Merge game is a black screen.  PLS Help.

flow389EmgRf​ jdeereA​ kats87vette​ milegracewHk​ 

Hello and thanks for reaching out! Sorry to hear games are not loading for you. I believe I can help 🙂 Pogo is browser‑based gaming site that relies heavily on our devices to be updated, clean, and with enough room to move. Preforming a few system and troubleshooting steps can help ensure everything runs smoothly. 

Immediate Steps to Try
Since gaming sites demand significantly more from your device than regular browsing (similar to running a mini-game engine in your browser), here are the most effective troubleshooting steps:

• Clear your browser’s cache and cookies: This removes old or corrupted game files that can prevent pages from loading correctly.
• Check for browser and system updates: Updates improve performance, fix bugs, and ensure your device supports the latest features.
• Temporarily disable browser extensions: Ad blockers and security extensions can accidentally block parts of Pogo, causing games to freeze or not load.
• Try a different browser: This helps you see whether the issue is specific to one browser’s settings or configuration.
• Power Cycle your internet router (turn it off for 30 seconds, then back on): This clears temporary network glitches, refreshes your connection to your internet provider, and can improve slow or unstable Wi‑Fi.

If issues persist:

• Pogo Graphics Guide - Windows Users - Laptop and PC users only (important for game rendering)
• Toggle hardware acceleration on/off in browser settings
• Adjust Monitor Refresh Rate - try changing it to 60 Hz (the most compatible setting)
• Ensure Pogo is on your whitelist for any antivirus or system protection
• Close unnecessary tabs and background applications

Apple Users:

• Pogo Troubleshooting Guide: Apple Devices
• Pogo "A Problem Repeatedly Occurred" Troubleshooting Guide

Additional Help: 

• For Windows 10 users: Information for Windows 10 Users on Pogo
• Pogo Network troubleshooting guide

• PWA for Pogo: Progressive Web Application

Need Help with These Steps? If you need assistance or have any questions about these troubleshooting steps, there are specific videos and articles online for your device type.

🐦These system checks aren't just for Pogo, they can improve overall compatibility, performance, and security for your device. Please try each troubleshooting step, if one doesn't resolve the issue, move on to the next.

jdeereA​ "same with my laptop for about 4 months now. They just added the new farm merge and the downloads of all games got worst."

This is a bit troubling to hear, and I am sorry you are experiencing this. As an avid Pogo player myself everything loads normally, so it doesn’t seem to be a site-wide issue and shouldn't be occurring.

If you have been experiencing this for months and it's getting worse, this very well may point to something like RAM, CPU speed, or internet connection. Outdated or weighed down devices can make online games struggle big time. Please take a moment to review all the troubleshooting steps, try deep cleaning your device and review the Pogo Network troubleshooting guide.

If you have any questions or need any help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we would be happy to offer you more support.

same with my laptop for about 4 months now. They just added the new farm merge and the downloads of all games got worst.

I'm having the same problem.