Forum Discussion
45 Replies
- GrumpyBedlam7 months agoSeasoned Ace
I spoke too soon, it's back worse than ever 😞
- GrumpyBedlam7 months agoSeasoned Ace
Ok this has been going on over a month now.
We are at the point now where 'Help' is asking if I have another device to try the game on.
Yeah and yes the same thing is happening even with a clean install.
Why do the developers deflect blame from their mistakes?
The evidence from this user is telling them there is a new issue and that I am not the only one experiencing it but yet they still want me to get the expected result on a different device?
This has the potential to cause me some big problems.
- GrumpyBedlam6 months agoSeasoned Ace
Still happening, poor show EA
- GrumpyBedlam6 months agoSeasoned Ace
Please, if anyone else is having this same issue
Please respond to it with even just a 'Me Too'
For me it is more than just an annoying bug, it could cause an epileptic seizure!
I know I am not the only one with the same bug in their city but getting them to sign up and post about it here is like getting blood from a stone!. Reporting bugs via in-game help should be sufficient but apparently not so.
5 times now I have been advised to post about it on Anwers HQ
5 times I've told them that did, over a month ago.
Thanks in advance.
Grumpier Than Normal Bedlam 🤣
- EA_Lanna6 months ago
Community Manager
Hey @GrumpyBedlam,
I'm catching up with this space after a while away and spotted your posts. First off, thank you for reaching out and sharing your experience with us. Flashing lights is concerning, especially given your condition. Secondly, I'd like to pass this on and it'd help to have a bit more information. Could you please pop these details into your reply?
- Video Recording: If you could capture a short video showing the flashing lights issue, it would really help us get a visual on what you're seeing.
- Different Device Check: Can you let us know if this issue happens on a different device as well? This will help us figure out if the problem is specific to your current device or something broader.
- Device Information: What make and model phone are you using?
- Issue Onset: When did this start happening?
- Game Update: Have you updated the game with the latest patch?
- Troubleshooting: Please share what troubleshooting steps you've already tried.
I genuinely appreciate your patience on this as I try to understand what's going on there for you and what might help with it.
- EA_Lanna
- GrumpyBedlam6 months agoSeasoned Ace
Video, an mp4 is not a valid extension :-( would I be able to send in a DM?
- GrumpyBedlam6 months agoSeasoned Ace
It happens on 2 devices
One running Android 8 something which is an experimental city I set up to prove some issues previously were unique to Android 14
In-game help have sent kudos before for my efforts 😆
Now then my steps so far.
Lowered video refresh rate, raised it as well - no difference.
Played around with various video settings available to me as standard, with no difference so, back to defaults.
Deleted game cache.
Checked everything that is updateable is up to date, including the game's app
Checked that storage space and RAM and video RAM are adequate - they are way better than the required recommendations
Uninstalled Game
Restarted device
Reinstalled game
Got my city back up and running, with the same issue.
Threatened it with a rubber mallet - no difference 🤣
My device is a Samsung Galaxy Tab 9 running on Android 14 along with Samsung's One UI 6.1 and the latest Google Play System updated as of July 2024
This issue has been happening now for at least 2 months on 2 different devices.
In-Game help have a couple of videos and a whole heap of steps I have taken myself to troubleshoot this and they in turn so far have not been able to recreate the problem so right now I am stumped too.
I hate being stumped 🤣
- EA_Lanna6 months ago
Community Manager
Hey @GrumpyBedlamm, thanks for popping all the info into your reply. Yeah, if it's not letting you upload a video in your comment, feel free to shoot me a DM with it. I'll be able to grab it from there and pass it on. - GrumpyBedlam6 months agoSeasoned Ace@EA_Lanna I'm not able to see where an attachment could be added and it keeps asking me to sign in. Eventually I had to reset my password 🤣
- nebulus9996 months agoNew Hotshot
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