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Silvestron13's avatar
Silvestron13
Seasoned Newcomer
8 hours ago

EA tells you to go to forums and then ignores you

Hello, I have made multiple attempts to get my issue fixed and I keep getting told to post on forums and I will hear from someone, but nothing ever happens. It’s a simple issue to resolve. I was claiming skate pass items and the currency ran out and suddenly I had accidentally bought more with the real orange currency. I just want this reversed back. The game is buggy and freezes and next thing I know something happened k did not want. You just need to remove 1400 skate pass currency and add back the 500 of the orange currency. I am really hoping for help and some consideration since this is a pre release game and I bought the $50 founders edition.

1 Reply

  • Rhavin777's avatar
    Rhavin777
    Seasoned Veteran
    3 hours ago

    I hear you, I have a similar issue. I posted in the bug forums that there is a bug that double charged SVB (was told by EA in the forums it is not a bug!?). -  (spaceman bundle and another emote) all in total would have been around $50 down the toilet. There is no SVB history for purchases. Told customer support and they said they would look into my account and were deeply apologetic, that was a month and a half ago and I was meant to hear back weeks ago. For a game that has micro transactions at the forefront they sure don’t take it seriously when these things happen. Disappointing. How does EA expect our trust when all of these issues keep happening….. only option for me is I just won’t spend anymore money. 

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