Re: Can't Subscribe to SWTOR

Hello,

I am having issues with subscribing to SWTOR. I had tried resetting my password already and still it did not work. My SWTOR is Kirademonhunter and my EA is Freya1988dnd. 

Kariozan is my swtor acc username 

@Karioza98 

Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed

to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

@Freya1988dnd 

You need to reset the password on the linked EA account that account has the persona moonflowerwolf (not Freya1988dnd your posting on now) that EA account uses a different gmail email then what is on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Hey buddy, i seem to be having the same issue with my account, i cant seem to purchase a subscription, cartel coins or even redeem a code, i have changed my EA password but no success. My SWTOR Username is I-Steal-Potatoes

@Sean_Jardy1138 

Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed

to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

I have same issue. Tried resetting EA account, but it didn’t work. Xaveak is my swtor account. Strela9K34 is my EA account. Tried subscribing via steam, but it also doesn’t work. It’s definitely linked.

@Strela9K34 

You will need to call swtor support when the lines open to fix the account issue before any gametime can be added

1am - 10 am QLD time (AEST) lines open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Support cant see any email from you per the steam sticky , given you need to call to fix the account, have the screenshots ready to upload when you call 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Hi. i cant subscribe on swtor. plz help. 

swtor name: emil-animal

@Lekmil89 

Support cant see an account issue , try using incognito mode with chrome or (try another browser) delete the browser cache and cookies and see if it persists

Same issue here.

EA Account: Beeblia

SWTOR account: Beeble

Chrome incognito mode does not solve the issue for me.

EDIT: Resetting the EA account password has not solved anything either.

@Beeblia 

try incognito mode now the ea account password is reset

Tried, unfortunately doesn't work.

@Beeblia 

will ask for a recheck of the account , try a different browser too as support didnt see an issue previously 

recheck will be in about 7 hrs 

It works now, but not as one might expect.

Using direct debit instead of a creditcard managed to fix it.

Strange problem...

@CootieFR 

Support said your account is fine , try incognito again or clear the cache and cookies on the browser

Account name:Anachromos 

I cant subscribe either..plz help

@NelB3at 

You need to reset the password on the linked EA account that account has the persona neltharin (not NelB3at your posting on now) that EA account uses a yahoo email (email is different to swtor) 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@WyldNFS 

You need to reset the password on the linked EA account that account has the persona globalcurves (not WyldNFS your posting on now) that EA account uses a yahoo email 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Hi, I am having the same issue as OP. I have reset my password through the Star Wars the Old Republic, but not through my main EA as I do not know if they are linked. I also tried clearing my cache and launching in incognito, but that did not work. I launch the game through steam, so I don't know if that causes any issue. My SWTOR username is Issackjr. 

@vd888 

You will need to call swtor support when the lines are open , they can resolve the account for you

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Hello, I have a problem with subscribing. How to solve this error message? 

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

 My user name is ChipzzzZ