Galactic challenge missing rewards :

Hellooooo anyone ? The new support system is not working , and well, the forum is clearly not . How can someone assist me? Can someone assist me? Anyone ?

Hi @zellaccio,, 

We can't offer the level of support you're looking for on the forums. For missing content cases, you'll need to stick with the support team. Can you send in a ticket from in-game? This thread will outline how: How to contact support

- EA_Lanna

I did it , it’s been 48 hours no one has replied me . 

so , customer service finally replied , they asked me to open another ticket, I followed the instruction .

the new ticked got closed as duplicate .

i relied to the original ticket , and I was asked to open  again the same ticket with the same instructions. 

could you please escalate it to someone ? i feel that the people that take care of ticket don’t even bother to read , they just copy and paste from some script , except for :

This is Daphne 

This is Anna

. everything else is a copy and paste from somewhere .

my original ticket is 1141940371

The one I was asked to open, and it was tagged duplicate is 114241861 

@EA_Lanna 

why my reply has been deleted ?

I am receiving not helping messages from the customer service . They are asking me 

-open a new ticket , following certain instructions , that then get close as duplicate 

- now a guy asked me

Thank you for contacting EA help, my name is William, and I'll assist you with your case today.

I hope you're doing well, I've gathered that you have contacted us regarding the grand arena. Do not worry I am here to help you with it.

Please let us know the date when you completed the grand arena.

Do let us know if this fixes out the problem.

We will love to assist you further in all the possible ways. Please reply to this with more details. We are waiting!

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.

You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Thank you once again for contacting EA Help! It was lovely to have you here.

Have a great day/night ahead,

and this is for GALACTIC CHALLENGE!!! 
how can someone can receive some help !!

this is insane . These ppl in your customer service do not even read what ppl type !!!!

it’s 9 days , who so I need to contact ? How ?

I’m still waiting . 5 days.. no answers , no rewards 

How if no one is reply ?!?!?? 6 days and no answer anywhere !! How is that possible ?!?!?