Jedi Knight Revan Lightspeed Bundle purchase failed but was still charged.

I just bought the jedi knight revan and was charged but recieved a message saying There was an issue processing your purchase. We have credited your account as best we could." I was hoping I could either have the correct characters added to my account or recieve a refund. I can also provide confirmation of the order if needed.

Ally code: 935-689-316