Re: google points stopped working - you already got this item

I redeemed a pack a few days ago, after the last update, and keep getting this error now. I did get the mail in game saying I got the pack, but when I went back to redeem a second one, it doesn't seem to recognize that I'd already redeemed the first in game.

Allycode: 227-688-667

Phone: Samsung Galaxy Note20 Ultra 5g

I am having the same issue. its been over 24 hours (i think) since it successfully redeemed)

Ally Code: 146-341-356

Thanks

Hi guys and thanks for the information.

We have now brought this to the attention of the team for further investigation.

Currently dealing with the same issue myself, been trying to do this for a week. I tried contacting Google to see if the issue was on they're end. I tried everything they suggested to do and they were saying to contact support here so this is clearly a app issue with the recent update.

Hello,

@EA_UltraSlide , Any update on this issue, it seems we are quite a lot to suffer from it ?

Thank your for your help.

Still cant use play points been a week now

And now a new problem has happened I cant even buy packs in swgoh because knownits says already processing a previous transaction you have not been charged

Hi guys,

Just to let you know, the team are still actively working on this one.

Thanks for your feedback on this issue.

The issue now appears on the dev team trello and we should be able to see the progression of the fix from there : https://trello.com/c/ivnwA3nK/492-some-players-are-receiving-you-already-got-this-item-when-attempting-to-redeem-google-play-points

Mine has been stuck since Nov17th. The same message, "you must open game...". I have over 4k in points I cant spend and I have tried every trick to fix the issue. Clear cache (game and ps), reinstalled game, switch devices and tried it all again, and a number of other options. This is very annoying. Now when I open my android device, I cant make a purchase right away, tells me one is in process. I have to wait until one of those sales banners pops up and click that, then I can make a purchase. 

I have also been struggling with this problem and have been through numerous play store support tasks and attempted to work though it in the swgoh help center only to basically go full circle again

Ally code 367-228-541

Same.  Since 11/17

I just started playing this game a month ago.    It is December 11th and this issue is still broken.   Redeemed my first two packs (rebel and small) yesterday afternoon.  Took 16 hours for it to arrive in game.  Tried to redeem more points this morning and I am getting the same error message. 

Has there been any updates on this issue that's been hovering around now since mid November?

Any updates?  Still unable to redeem any play points.  It's been about a month. 

I have tried to fix this on three different devices. Starting from a forest install of both GoH and PS on an android without my account. I frequently jump between my iPhone, Note10, and iPad. This issue has been active for me since Nov 17th. I have tried every conceivable option to correct it. It is definitely not a delay. You can get a pack that you have not purchased yet, but once you purchase it, something is not getting reset and you cannot purchase it again.

Hello Guys !

After yersterday patch, i looked closely at the patch notes and the dev trello bugtracker to see if we get any update or fix fot this issue ... the issue was still marked as investigating and no information in patch notes.

However i still tried to buy some new packs and it worked ! 

It seems the issue is solved (at least on my side). Can you guys check and confirm it is fixed for you too ?

Same, since the update today just bought 2 Large Bundles back to back 

The patch I got today did fix it.