I bought the Hoth lightspeed bundle through the webstore and got an error right after being charged. In game I received some crystals instead of the characters. I opened a ticket through support in-game but I was told I should post it here for more visibility too.
My ally code is: 472-927-573
Here's proof that I didn't get the bundle
Exactly the same problem on my site (IOS)
Allycode: 267-885-644
I'm now being told through in-game support that, and I quote, "the reason for receiving the crystals from this bundle is that you have already purchased a light side bundle on 19 Aug and there is a limit for per account". I want to believe that this is a misunderstanding. Yes, I did buy a lighspeed bundle that day, the KAM one. What does it have to do with the Hoth one? The KAM lightspeed bundle wasn't even available for purchase at the time I bought this last one
How did you manage to get an answer from them? I have a ticket open but zero communication from their site.
They responded to my ticket ingame but the answer basically makes no sense. I sent them another message but no news yet. Guess it's just luck getting a response
Same mate
This is starting to feel like a joke. Now after five days of trying to talk to support ingame I'm being told AGAIN that I have already purchased a light side lightspeed bundle and that's why I was given the crystals. Does the customer support team even know how this game works? Surely they don't because since when is there a limit to how many lightspeed bundles I can get? At this point you've taken my money and given me something completely different to what I bought. You've basically stolen my money. And it's not just me, there are a few other posts in this forum which have been completely ignored by moderators. I'm considering quiting this game at this point. I just want the toons that I paid for, I don't think it is that difficult.
I just had the same problem and found this post!! My code is 571-767-725
If they don’t resolve this I will definitely never purchase anything on this game again!!
I was able to get help for EA support and here was there response!
Dhanajit03:41 AM
Hi there, thanks for reaching out. I have checked your issue and I would like to inform you that 'battle of hoth lightspeed' is a giftable item, when you gift someone or you receive from someone you would get the correct items. Since you purchased the bundle own your own that's why you're getting crystals. Please feel free to contact us back if you need any other assistance in the future.
that is a bunch of of crap and is basically a crime!
