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tazzy8jazzy's avatar
tazzy8jazzy
Newcomer
15 hours ago

Game crashed and EA locked my account

I am really frustrated with EA at this point and I am really upset that my game crashed and they locked me out my account. I got a message that read serious error and  it said to restart the application. I tried repairing the game, uninstalling the game and looked for fixes online to help. Nothing happened. Then when I was finally getting somewhere EA locked my account. 

I changed the password and it works here but it doesn't work on the EA App. The game loads but I cannot play any of my towns because I have a new error message that I have missing packs. None of my packs are missing. I understand why so many people dislike EA. It crashes and there's no real solutions. Now I have add ons that do not work. 

bug
corrupted save
crashing
gameplay issue
missing content
technical issues
the sims 3 store
worlds

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 hours ago

    tazzy8jazzy​  The "serious error" message has a master thread here:

    [Current Issue] Sims 3 "serious error" when loading save | EA Forums - 8322938

    For your packs, do you see them in the launcher's Expansions & Stuff Packs tab?  It sounds like you have a number of worlds to choose from when starting a new save, which means those worlds are installed and recognized, but I'm not sure whether you only see Sunset Valley and Store worlds or in fact all the worlds that come with your expansion packs.  Regardless, the "serious error" does not necessarily mean that the EPs or worlds are installed improperly, and in fact that's probably not the issue if you can't even start a new save in SV.

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