[ARCHIVED] Gallery Issues

@H0117_39 I'm going to move your post over to the online gallery thread. There's some more suggestions there but need to go eat right now so I'll do it afterwards. It's in General Discussion stickied if you want to take a peek in the meantime.

EDIT: Move now. See first post if anything helps

@BerylBast Origin is currently a real pain. Just try agian

What country are you guys in ?

I am in mainland of PRC, but currently using VPN to keep being connected 

Hello @BerylBast @H0117_39 @pixies29 

If you have this file \Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt , can you send it to me through private message?

@SimQARobo  A txt had been forwarded to your inbox :]

Having problems connecting to the internet while in-game. Origin is connected (on-line). I restarted my router, uninstalled Origin, Repaired ALL SIMS 4 PACKS, Uninstalled Sims 4, Updated everything, Checked my firewall, checked my DSN, Reinstalled everything (Origin and Sims 4). Done practically everything to get online in the Sims 4 game. I just can't connect to the Gallery what so ever. Can anyone help me?

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1681561020
What expansions, game packs, and stuff packs do you have installed? All except university, star Wars, knitting and spooky
Steps: How can we find the bug ourselves? Try and connect to the gallery
What happens when the bug occurs? Gallery asks to connects to internet, it just keeps trying to connect and stops or I get red crosses.
What do you expect to see? My gallery working
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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The gallery has never worked correctly. I can see my creations but cannot connect to see others. I've tried rebooting computer, clearing cache, repairing game. Turning it on and offline in origin. Nothing works

I am beginning to think that the New Game (Snow Escape) must be causing the problems. My game was working fine before the New upload. My game still says that it needs an internet connection to access but I have a connection since I am online.