Cant load into households

I’m having the same issue as  majority of the Sims players. Whenever I load onto a game and click into a household, it just loads back onto the world‘s page.
I’ve tried everything, like removing my mods, repairing the game, and deleting and moving around the cache.

I haven’t been able to play for 2 to 3 months as I haven’t found a solution an EA/The sims won’t resolve any issues with anyone else😭

if anyone that had this issue and has fixed it, what did you do?