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FemToke's avatar
FemToke
Rising Newcomer
2 days ago

Can't Open CAS

I would like to preference that I understand EA dismisses issues if simmers have mods, which i find a poor business practice personally. But the day of the most recent update, I turned my wifi off, did not go online at all. All my CCs and Mods worked perfectly fine, day prior I was in online mode and also had zero issues. The day of the most recent patch update in September my game wouldn't let me open CAS. I have removed every mod, did the 50/50 method. Nothing was interfering with normal gameplay, but nothing was letting me open CAS. Today I  removed EVEYTHING, backed up my game, and reloaded it, STILL CAN'T OPEN CAS. So this isn't a MOD or CC issue this is a game issue. I need you to be aware of because it's not looking good for my gameplay experience. It just stays on the Plumbob loading screen for ages.

cc or mods removed
freezing
loading times
never cc or mods

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Since I'm unsure what you mean by you removed everything. please try this:

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.

    If that doesn't work, check for any LastException files in Documents\Electronic Arts\The Sims 4 and copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

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