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kaioss496's avatar
kaioss496
Newcomer
22 hours ago

EA Steam Sync Issue

This is a long explanation but I'm not really sure what else to do.

I was playing using the EA app but noticed none of the dlc's I bought from steam were on there so I closed out and tried to download them, couldn't figure out how. I close my computer, come back later and I'm signed out, it won't send the verification code three separate times, restart computer, it sends the code and I can sign in.

To sync them, I put the folder in the onedrive into the desktop folder which I saw somewhere might work, it did, I was able to get all dlc's. The problem is when I opened my game, my save file was gone, it was my only save file as I recently got a new computer and all the other had gotten deleted when I set up this one. At first it said there was 3 sync issues, access permissions to steam, access permission to google chrome, and one app being used in the background, I fixed all of them, still nothing.

Here's the things I tried to do that did not work (I opened the game to check after each one):

Delete the folder from desktop

Uninstalled the game from both steam and EA and reinstalled with no folder

Put the folder back

Make a new game, try to load game to see if a save slot would come up that I could recover

Deleting just the steam one

A variety of different installments and having or not having the folder there.

 

Extra details:

Every time I open the app on EA it says "some of your files are corrupted, a repair should do the trick" or something like that.

I can see the save file in the sims 4 file on onedrive as well as any screenshots I took. The game just doesn't recognize it. I don't think I backed up any saves but I am not entirely sure.

None of the sims or the house is available in the gallery. This happened when I got a new computer too even though I saved several households and lots to the gallery on the account.

The exact dlc's I have:

EA - Werewolf, Vampire, Movie Hangout, Holiday Celebration, Get Together, Get To Work, Dine Out, Cats and Dogs

Steam - Cottage Living, My First Pet, Pastel Pop

The EA ones were the only ones I had installed for that save file, the others weren't on there. At some point I was able to get steam but not EA which is also an issue because one of the sims owns a restaurant, one's a vampire (one of the base sims that come with the pack), one's a scientist, I wouldn't mind not having the job ones but now I can't get the save back at all. I don't know if this is something I did to myself and messed up the files or if it glitched out when I downloaded the other packs, I think it's a syncing issue but I can't tell if I fixed the permissions or not. I'm not really sure what else to do and would love any suggestions. Thank you!

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