Forum Discussion

2 years ago

Gallery not working "No results"

Hello,
My problem is that I can no longer use the gallery for some unknown reason.

SETUP

Game: Sims 4

System: PC - Windows 10 (64-bit)
Platform: EA
Mods/CC: No
Problem frequency: 100% (on each attempt)
When the problem occurs: When I open the gallery (no matter where, from the home screen, in game in CAS or in construct mode).

Description of the problem :
I restarted The Sims after a long period of not playing and found that I can no longer use the gallery at all. When I open it, the home page loads for a very long time and displays "No results" (even though I haven't searched for anything yet, the home page is supposed to show me featured content). When I try a search, no matter the filter "Maxis", "All", "Custom content",... nothing is displayed. Same for my personal page, I no longer see what I shared, nor even my gallery description and my highlighted elements.

Resolution attempts already tried:
Before posting my problem, I tried A LOT of solutions (the goal is not to bother here so that the answer is "Have you tried turning off and on your computer").

Restart the computer
Restart the Sims 4
Delete all Documents/ElectronicArts/Sims4 folder
Repair the game from the EA application
Launch the game as administrator
Turn off my Windows firewall
Update my drivers
Create an exception for Sims 4 on Windows Defender
Refresh my DNS (although I don't even know exactly what that is)

I would still like to point out that the internet connection does not seem to be completely cut in my game because I continue to receive Sims Delivery and the game's Home Page updates and seems to work well.
I don't see any problem other than the gallery.

I have visit all the forums, videos and help sites, I don't see what else I can do to solve my problem...

I'm attaching the image of the problem, even if there isn't much to see other than "No results" written in French.

Honestly I don't even have much hope that anyone here can help me, but I'll give it a try.

Sorry if my English isn't perfect, it's not my native language!

THANKS

the gallery

26 Replies

Thelmas
2 years ago
Hello @luthienrising ,
Sorry for my late response, this problem had irritated me, I moved on for a few months.

But, since then, I have completely reset my computer, so I reinstalled the EA app again and the Sims and I realize that months later, starting from 0, the problem persists!
I managed to contact EA Support, but the solutions I was given were only things I had already done.

So I reinstalled my game, and I also did Repair as suggested but no progress, my Gallery does not work and it seems that I do not have access to any online content because I tried to connect my Twitter account from the game options and the connection would not work.
So I'm at the starting point, I have no clue to this problem.

I'm really annoyed because I used the Gallery very often, it's part of my recurring gameplay.
luthienrising
Hero+
2 years ago
@Thelmas My typo! A Game Repair (in the EA App or Origin).
Thelmas
2 years ago
Hello,
How do I do a Game Report?
Otherwise I'm on PC!
Thank you
luthienrising
Hero+
2 years ago
I'd suggest, then, one more Game Report before you move any of that folder content back. If that doesn't help, are you on a PC or a Mac? I can move you for techincal support.
Thelmas
2 years ago
Hello,
First of all, I want to thank you for your response and your time.
So I tried the new test you asked for. I moved the Sims 4 file to the desktop and restart the game.
I really thought it was going to work because I got a new message from the gallery asking me to accept the terms of use (which I did) :
(Sorry still in french)

But once I enter the gallery, exactly the same problem occurs: it loads for a very long time then it shows me that there are no results :
I therefore see that the problem does not come from my Sims 4 file and that probably no file in my saves is corrupt given that even if I remove them the gallery still does not work...
If only I could at least understand where the problem was coming from...

Thanks again for your time,
luthienrising
Hero+
2 years ago
Hi @Thelmas . The Gallery is definitely still functioning. Could you do a new test for me? Drag the Sims 4 folder to the desktop, start the game, start a new save, and screenshot the Gallery as it first comes up and then search results.