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Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
- Babzbaggins11 days agoRising Novice
I have done all of that already, unfortunately. I've done all the diagnostics, clean install, changed launcher, repaired, etc. Even with a brand new, newly installed game in a new save, the issue persists.
- crinrict9 days agoHero+
Babzbaggins best to post in the tech forum of your platform then. Make sure to post your specs
lookitsamy Did you just put the save back or also any mods/cc ?
- 8 days ago
just the save. i thought there might be an issue going on in my save files, like idk some sort of corruption, so i reinstalled all my mods & cc and saved everything i was working on in my saves to my library, and completely wiped my saves folder. i started a new save (with mods & cc if that matters), and it shut down within an hour. it could be worth noting that all the times the game has shut down ive been working on decorating, but the one time it hasnt, i had decided that since my progress was likely to be wiped i would practice actually building, so i only used terrain tools, & built walls and roofs. not sure how that would make a difference but idk maybe it is? also the build w cc i started working on since the when the shutting down started has been one ive been improving that was in my library, and the build i was decorating when it shut down after i put back my saves was a shell from the gallery. again, not sure why something being from the gallery/library vs from scratch also makes a difference but atp i feel like literally anything could be relevant (sorry for not mentioning these things if theyre like the missing pieces to figuring out whats wrong haha)
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