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HorsePhilandery's avatar
HorsePhilandery
New Novice
5 months ago
Solved

How can i get a redemption code for my child's account?

I am wondering how to get a Sims 4 redemption code for my daughter so she can download the game on her PC laptop.

Any advice would be greatly appreciated.  Thanks!

advice
how tos
pc
  • EA_Solaire's avatar
    EA_Solaire
    5 months ago

    Hello HorsePhilandery,

    To get The Sims 4 added to a child account, you'll need to reach out to the live support team and they can get that manually added to the account for you.

    Please reach out to the live support team from the help site here so they can take a look with you and get this added to your game library. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hello HorsePhilandery,

    To get The Sims 4 added to a child account, you'll need to reach out to the live support team and they can get that manually added to the account for you.

    Please reach out to the live support team from the help site here so they can take a look with you and get this added to your game library. 

  • HorsePhilandery's avatar
    HorsePhilandery
    New Novice
    5 months ago

    Unfortunately, they never responded to my request.  Any other tips on how to get the redemption code?

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