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kerith1's avatar
kerith1
Seasoned Newcomer
3 days ago

my game is broken

I updated my game today and the words were jumbled and none of my saves would load. I tried deleting the mods that did nothing then i deleted the game and then reinstalled it that did nothing then i tried to repair every i could and that did nothing. I dont know what to do. HELPPP?

 

2 Replies

  • kerith1's avatar
    kerith1
    Seasoned Newcomer
    19 hours ago

    I dont know how to do that I am not very good at tech stuff ( i dont mean that in a pick me way I really just do know)

  • Hi kerith1​ 

    Try the following

    - Close the game
    - Rename Documents > Electronic Arts > The Sims 4 to Documents > Electronic Arts > The Sims 4_Old
    - Repair the game
    - Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    - Start a new save game
    - Check if you still have the error
    - Report back with your results for further steps on how to get your stuff back.