Re: Connect a child/underage account to my account as a family member
Hi @EA_Cade,
i have the same problem, i chatted to support and they added The Sims 4 to my child account but i can't see the game in the EA app.
can you help me?
Forum Discussion
2 Replies
I’ve spoken with two different support members and the second said since it’s an age restriction, they won’t add it to his account. I’m very disappointed. I’ve been on chat for two hours with different members, and no one will assist.
That seems pretty inconsistent. Hoping someone from EA chimes in. It's possible that different support centers have been told different information on how to handle these requests.
I did follow up with EA support about buying expansion packs for the underage account if you are ever able to get it added to their library - according to the rep I spoke with this time, there's no way to buy games directly from EA and get a code that you can redeem on the underage account. So underage accounts can only buy games from other retailers that provide digital codes. Which means I guess EA also has no way of gifting games to other people when you buy directly through them. Weird.
