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crinrict's avatar
crinrict
Hero+
2 years ago

Re: Sims 4 texture and update problems

Hi @Toztabud 

Have any of you tried a game repair yet ?

For EA app

  1. Close the game
  2. Click on the three dots in the upper right corner of the game in your library
  3. Choose Repair game

For Steam:

  1. Close the game
  2. Right Click on the game in your library
  3. Choose Properties
  4. Choose tab Installed Files
  5. Press Verify Integrity of Game Files

9 Replies

  • Toztabud's avatar
    Toztabud
    Seasoned Hotshot
    2 years ago

    EA app seems to be having some troubles (AUSTRALIA). Can you help?

    Also, no option to repair in EA app. 

    I'm now having trouble connecting to the server.

    I've repaired the EA app and now it's reinstalling sims 4, so hopefully this will fix it.

    I keep getting errors in the app saying there's a problem with my account (10000) and that the server keeps failing to do its thing. I live in Australia. Are there problems with the server?

    Also, it would not let me install Spa Day.

    Reinstalled. Still have wrong textures! Also, there is no repair option in the EA app where Parenthood was installed.

     
     
  • Gagea25's avatar
    Gagea25
    Hero
    2 years ago

    @Toztabud
    If you're playing on Steam, you have to repair the game on Steam, just as Crinrict said:

    1. Close the game
    2. Right Click on the game in your library
    3. Choose Properties
    4. Choose tab Installed Files
    5. Press Verify Integrity of Game Files





  • Toztabud's avatar
    Toztabud
    Seasoned Hotshot
    2 years ago

    I tried repairing on steam, but it's still got the bug. I only installed some packs through steam and Parenthood wasn't one of them.

    It also keeps saying there is an error with my account.

    This all started when I recently installed the new pool build kit.

  • Toztabud's avatar
    Toztabud
    Seasoned Hotshot
    2 years ago

    I did, but EA took it down: I've also got it for Parenthood men's tops now as well. I don't get the error all the time, but sometimes it says, "cannot connect to server". Other times I get "error 10000". I am using this computer for the sims.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @Toztabud The issue is a missing texture which usually points towards an incomplete installation.

    Not sure what's going on with that error. Did you check the ea app forum for that ?
  • Toztabud's avatar
    Toztabud
    Seasoned Hotshot
    2 years ago

    No. I don't know where that is. All I know is that I only started having this issue after the update, after I refreshed my drive and after I installed the new pool items kit. I feel like this should have been a simple fix, but it's not.

    I have reinstalled the Sims 4 and packs multiple times and still the textures are missing.

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