Hi, please. Could someone please advise me what to do? After the update, my family in The Sims 4 was completely deleted and I have to start over. Can someone please advise me what to do about it? Thank you
Thank you. It took me a while, but I got it! The iMac manual solved it! Thank you
I have the same issue and i am absolutely heartbroken if it cannot be fixed 😭 Hopefully soon it'll get fixed, just get a solution for it
Hello44g4n7m31yg7 and01836362 Is your family household not in manage households? Or do you no longer have your save game file?
If your family household is missing in the save, try restoring an earlier save and see if they are there then
https://help.ea.com/au/help/the-sims/the-sims-4/how-to-restore-a-previous-saved-game-in-the-sims-4/
Thank you, I was looking for this option too. But it's completely deleted, no game can be loaded. It looks like The Sims 4 was reinstalled. It's just all gone.
Are you playing on PC? If you are, this thread may help you.
https://forums.ea.com/discussions/the-sims-4-technical-issues pc-en/current-issue-sims-4-savesuser-content-disappearing-pc/11838402
Thank you. It took me a while, but I got it! The iMac manual solved it! Thank you
